Returns and refunds
Effective 10 October 2026
7-day change-of-mind returns
You may request a change-of-mind return within 7 calendar days after receiving your order. Every return request must include a reason and requires our approval before collection or dispatch. For approved change-of-mind returns, the original delivery charge and return collection cost will be deducted from the refund; we will confirm these amounts before collection. Cash-on-delivery orders are not eligible for change-of-mind returns. Keep the product, accessories and packaging available for assessment.
Faulty, damaged or incorrect items
If an item is faulty, damaged, incomplete or different from your order, contact us with the order number and photos where useful. We cover return shipping for faulty or incorrect items. The 7-day change-of-mind period does not restrict statutory rights or applicable warranty rights.
How to request a return
Email sales@al-mahara.com with your order number, product model, serial number if applicable, reason for return and contact details. Our team will review the reason and confirm approval and collection arrangements for the store that sold the item. Please do not dispatch the item before receiving approval and instructions. Back up and remove personal data from returned equipment.
Refunds and warranty
Refunds are processed within 3 business days after we receive the returned item, subject to a condition check. Our team will confirm the approved refund amount. Card refunds use the original payment method where supported. We do not offer cash refunds for voluntary returns. For a faulty or incorrect cash-on-delivery order, contact us to arrange the applicable remedy and, where a refund is required, an agreed non-cash refund method. Bank and payment-provider processing times vary. Where available, the manufacturer warranty is passed on to the customer under the manufacturer’s coverage, duration and conditions. Contact us for model-specific warranty details. Warranty service requests are handled separately through our RMA section. Nothing in this policy limits mandatory consumer rights.
Cash-on-delivery orders carry an additional AED 10 charge, shown in the total before confirmation.
For approved UAE returns, our team will arrange FedEx collection and confirm the pickup details. A return request alone does not book a pickup.
Contact your store
ALMAHARA COMPUTERS LLC
210, Golden Business Center, Airport Road, Dubai, UAE
+97142946535
sales@al-mahara.com