Warranty and repair requests (RMA)
Manufacturer warranty, where available, applies under the manufacturer’s terms. Describe the problem below. Our team reviews your request before authorizing any return, collection or repair. Do not ship an item until you receive our instructions.
An RMA is a service request, not a refund request. Following the manufacturer’s instructions, we will arrange the necessary assessment, repair or other authorized service and return the item to you. Submitting an RMA does not automatically approve warranty coverage or trigger a refund. Mandatory consumer rights remain unaffected.
Back up your data. Do not include passwords, card details or other sensitive information in this form.
Alternatively, email your request to sales@al-mahara.com.